About Us
One brand, one host team, one standard — across every property we manage in Harare.
Our Story
Built on the belief that luxury should feel personal.
Dzemigo Estates was founded out of a straightforward frustration: Harare had beautiful homes available for short stays, but the quality, communication, and care were wildly inconsistent. Guests never quite knew what they were walking into.
We set out to change that. By owning and managing our own portfolio — rather than simply listing on marketplaces — we could control every detail of the guest experience from first enquiry to final checkout. Same standards. Same team. Same level of care across every property.
Today, Dzemigo Estates is Harare's only owner-managed luxury BnB portfolio, with a small, dedicated team who take genuine pride in every stay they host.
Our standards
Non-negotiable benchmarks applied before, during and after every stay.
24-Hour Response
Every guest enquiry and message receives a response within 24 hours — usually within a few hours.
Fresh Linen Every Stay
All linen, towels and bedding are freshly laundered, inspected and replaced before each new guest arrives.
Utilities Verified Pre-Arrival
Wi-Fi speeds, backup water, power supply, appliances and security systems are checked before every check-in.
Kitchen Fully Checked
Every kitchen appliance is tested, surfaces cleaned, and basic essentials stocked before guests arrive.
Same-Day Maintenance
Any maintenance issue raised during a stay is attended to the same day — no exceptions, no delays.
Pre-Arrival Communication
Every guest receives a personalised pre-arrival message with check-in instructions, access codes and local tips.
No Surprise Charges
Every cost is disclosed upfront. Guests are never presented with unexpected fees at checkout.
Post-Stay Review
Every stay is internally reviewed against our standards. Guest feedback is read, logged and acted upon.
Our etiquette
How we conduct ourselves — because hospitality is as much about character as it is about comfort.
Complete Discretion
We never discuss one guest's details, preferences or stay with another. Your privacy is absolute and always protected.
Respect for Your Space
Once you've checked in, the property is yours. We do not enter without notice or your permission — ever.
Consistent Professionalism
Every member of our team dresses appropriately, communicates clearly and conducts themselves with courtesy at all times.
Punctuality Is Non-Negotiable
Arranged services, transfers and host visits happen on time. If circumstances change, you are notified promptly.
Honest Communication
If something is not right, we tell you immediately and fix it. We do not deflect, dismiss or over-promise.
Genuine Local Knowledge
Our recommendations come from personal experience — not commissions or paid placements. We only suggest places we trust.
What makes us different
There are many places to stay in Harare. Here is why guests come back to Dzemigo Estates.
Owner-Managed. Not a Marketplace.
We own and manage every property in our portfolio. There is no anonymous landlord, no property manager juggling 30 listings, and no platform between you and the people responsible for your stay. When you message Dzemigo Estates, you speak to the people who will actually be there.
One Team. One Standard. Every Time.
Whether you stay at the Borrowdale villa or the Highlands townhouse, you deal with the same host team, the same communication style, and the same non-negotiable benchmarks. There is no inconsistency depending on which listing you picked — every property is held to the exact same bar.
Zimbabwean Hospitality at Its Finest.
We are not an international brand trying to replicate a formula. We are a proudly Zimbabwean operation, built by locals who understand the city, know the best suppliers, and take personal pride in showing guests the best of Harare — not just a polished product, but a genuine welcome.
The People
Want to meet the team behind these stays?
Six dedicated people. Every property. One standard.
Meet Our Team