Currency
All prices and invoices are issued in United States Dollars (USD). This applies to accommodation, add-on services, and any other charges. For guests paying in local currency, USD-equivalent amounts will be confirmed at the time of booking based on the prevailing rate.
Accepted payment methods
International bank transfer (EFT)
Bank transfer is the preferred method for international guests. Account details are provided in your booking confirmation. Please include your booking reference in the payment description. Allow 1–3 business days for transfers to clear. Payment is confirmed once funds have been received in our account.
Mobile money — EcoCash and InnBucks
Domestic guests may settle payments via EcoCash or InnBucks. The merchant number and transaction limits will be confirmed by your host contact at the time of booking. EcoCash USD wallet payments are accepted.
Credit and debit card (online link)
For card payments, we send a secure online payment link via email. The link is hosted by our payment processor and uses industry-standard encryption. We do not store card details. Accepted cards include Visa and Mastercard.
Cash (USD only)
Cash payments in USD may be accepted on-site at check-in by prior arrangement. Please notify us at the time of booking if you intend to pay by cash. Change may not always be available — please bring the exact amount where possible.
Payment schedule
Deposit
A non-refundable deposit of 30% of the total booking value is required to confirm your reservation. The deposit is due within 24 hours of receiving your booking confirmation. Your reservation is held, but not confirmed, until the deposit is received.
Balance
The remaining balance is due no later than 48 hours before your check-in date. For short-notice bookings (made within 48 hours of check-in), full payment is required immediately upon confirmation.
Add-on services
Add-on services (private chef, grocery delivery, airport transfer) may be paid at check-in or bundled into a single pre-arrival payment, depending on the service and timing. Grocery costs are settled separately based on the itemised receipt.
Receipts and invoices
A receipt confirming your payment will be sent by email within 24 hours of funds being received. For guests requiring a formal invoice (for corporate reimbursement or accounting purposes), please request one at the time of payment — include your company name and VAT/registration number if applicable.
Receipts for add-on services, including grocery costs, are issued separately and provided at check-in or by email following the service.
Payment security
We take the security of your payment seriously. Online card payments are processed through a PCI-DSS compliant payment gateway. We do not store, see, or handle your card number at any point during the transaction. All payment links sent by Dzemigo Estates come from our official email address — if you receive a payment request from an address you do not recognise, contact us immediately before making any transfer.
Failed or disputed payments
If a payment fails, you will be notified by the payment processor and by our team. Please reattempt payment or use an alternative method and contact us at bookings@dzemigoestates.co.zw to confirm. We will hold your booking for up to 24 hours while a payment issue is being resolved.
If you believe a charge is incorrect, contact us directly at bookings@dzemigoestates.co.zw with your booking reference and details of the dispute. We will investigate and respond within 3 business days.
Corporate accounts
Companies booking for employees or clients on a recurring basis may apply for a corporate account. Corporate accounts allow for monthly invoicing, formal purchase order referencing, and consolidated billing across multiple stays. Contact us at hello@dzemigoestates.co.zw to enquire.
Questions about payment
For any questions about a specific payment, transaction, or invoice, contact our team directly: